Frequently asked questions
Short answers to common questions.
How do I pay?
Scan the GCash or BDO QR code shown at checkout, send the exact amount, then submit your transaction reference and a screenshot. We approve your order after we confirm the funds arrived. A screenshot alone does not confirm payment.
When will my order be delivered?
Delivery dates and time windows are confirmed at checkout for your address. We never promise same-day delivery unless the cutoff and your address allow it.
Can I track my order?
Yes. Use the tracking link we send you, or open Track order and enter your order reference and the email you used at checkout.
Can I change my delivery details?
Contact us as soon as possible. Changes are possible only before the order is out for delivery, and we cannot guarantee changes once a florist has started preparing it.